S3 STUDIOS – TERMS AND CONDITIONS OF USE AND MEMBERSHIP
Version: August 2026
IDENTIFICATION OF THE PARTIES
Between:
Ideias ao Largo Lda, a legal entity with Portuguese Corporate Tax Identification Number (NIPC) 519520068, with registered office at Estrada da Algodeia 23 C, 2900-209 Setúbal, hereinafter referred to as “S3 Studios”,
and
The client, individual, aged 18 or over, or, where applicable, their legal representative, under the terms set out in this document, hereinafter referred to as the “Client”,
this Membership Agreement for S3 Studios services is entered into and shall be governed by these Terms and Conditions.
1. PURPOSE
1.1. This agreement governs the conditions of access to and use of the services provided by S3 Studios, including Pilates Reformer classes, Pilates and other physical exercise and wellness activities offered by the studio.
1.2. Access to S3 Studios services is subject to the purchase of a membership plan or class pack and payment of the corresponding fees.
1.3. Each membership plan may establish different conditions regarding the number of classes, frequency, validity, price and other conditions of use.
1.4. Additional services, namely Personal Training, individual Pilates sessions, physiotherapy or other specialised or premium services, may be subject to additional fees and to the specific terms applicable to each service.
2. MEMBERSHIP
2.1. Membership of S3 Studios requires completion of the registration form provided by the studio through the application used to manage bookings and services.
2.2. Upon registration, the Client must provide the personal data required to manage the contractual relationship and provide the services.
2.3. The Client must also complete the documentation relating to fitness for physical activity and health information provided by S3 Studios.
2.4. Membership by persons under the age of 18 is subject to the consent and signature of their parent or legal representative, whose authority may be requested and verified by S3 Studios.
2.5. Admission of persons under the age of 16 may be considered by S3 Studios following prior assessment, authorisation from their legal representative and, where applicable, continuous supervision by a qualified professional.
2.6. S3 Studios may assess membership applications taking into consideration the capacity of the facilities, safety, suitability of the activity and other operational conditions.
2.7. Unless otherwise communicated in writing by S3 Studios, membership shall be deemed accepted following receipt and validation of the required documentation and payment of the amounts due to activate the membership plan.
3. CONDITIONS FOR ACTIVATION OF MEMBERSHIP
Membership shall only become effective after:
a) Completion of the registration form in the application in use;
b) Acceptance of these Terms and Conditions;
c) Completion of the Fitness and Health Information Declaration;
d) Completion of any other applicable mandatory documentation;
e) Payment of the registration fee, where applicable;
f) Payment of personal accident insurance, where applicable;
g) Payment of the first monthly fee or purchase of the selected class pack.
S3 Studios may exempt the Client from certain payments where this is expressly provided for under a campaign or promotional offer in force on the date of registration.
4. DURATION AND RENEWAL
4.1. Unless otherwise stated in the specific conditions of the selected membership plan, membership is provided on a monthly basis.
4.2. The agreement begins on the date the membership is activated and is entered into for successive one-month periods, automatically renewing for equal periods.
4.3. The Client may request termination of the membership by giving S3 Studios written notice at least 2 (two) weeks in advance, unless the specific conditions of the selected membership plan establish a different notice period.
4.4. The termination request may be submitted by email to hello@s3studios.pt or through any other means made available by S3 Studios.
4.5. Termination shall take effect following compliance with the applicable notice period and shall not affect any amounts that have already become due.
4.6. Where the agreement is entered into at a distance or away from business premises, the rights of withdrawal provided for under applicable legislation shall be respected. In distance contracts for the provision of services, consumers generally have a period of 14 days in which to exercise their right of withdrawal. Where the Client expressly requests that the service begin during this period, the legal rules relating to proportional payment for services already provided may apply.
5. SUSPENSION OF MEMBERSHIP
5.1. Temporary suspension of membership may only occur where this is provided for under the selected membership plan or expressly authorised by S3 Studios.
5.2. A request for suspension must be submitted in writing and with sufficient notice to allow for its assessment and processing.
5.3. Suspension does not, in itself, entitle the Client to a refund of amounts already paid in relation to services or periods that have already begun.
5.4. Suspension of payment or membership may result in the loss of promotional conditions granted to the Client at the time of registration.
6.5. Where suspension results in the loss of promotional conditions, the monthly fee and/or commercial terms in force on the date of resumption shall apply when the membership resumes.
6.6. Where applicable, the Client shall be informed of the financial consequences of the suspension before it takes effect.
6. CAMPAIGNS AND PROMOTIONAL CONDITIONS
6.1. Campaigns and promotional conditions are valid during the period and under the conditions specifically announced by S3 Studios.
6.2. Promotional conditions may be linked to the registration date, a minimum commitment period or other specific conditions.
6.3. Unless expressly stated otherwise, campaigns cannot be combined with other promotions or discounts.
6.4. Promotional conditions are personal and may not be transferred to third parties.
6.5. Where a suspension results in the loss of a promotional condition, the Client may not demand that the promotional price be maintained after resuming membership.
7. CLASS PACKS
7.1. S3 Studios may offer class packs containing a specified number of uses and a defined validity period.
7.2. Classes included in class packs must be used within the applicable validity period.
7.3. Unless otherwise provided under specific conditions, classes not used within the validity period shall not be carried forward to subsequent periods and shall not be refundable.
7.4. Class packs are personal and non-transferable unless expressly authorised by S3 Studios.
8. CLASS BOOKINGS
8.1. Participation in classes is subject to prior booking and availability.
8.2. Bookings may be made through the application provided by S3 Studios, in person or through other authorised means.
8.3. The Client is responsible for managing their bookings and must check the date and time of booked classes.
8.4. Booking a class reserves a place; therefore, the Client must cancel the booking whenever they are unable to attend.
9. CLASS CANCELLATIONS AND NON-ATTENDANCE
9.1. The Client must cancel their booking as far in advance as possible and, in all cases, comply with the minimum cancellation period established by S3 Studios.
9.2. For group classes, cancellation must be made at least 3 hours before the start of the class.
9.3. S3 Studios may establish a different operational cancellation period through the application or under the specific conditions of a particular membership plan, provided that this is communicated to the Client in advance.
9.4. Cancellation after the applicable deadline or failure to attend without prior cancellation shall result in the loss of the credit corresponding to that class.
9.5. For private or semi-private sessions, the minimum cancellation period is 24 hours, unless otherwise provided under specific conditions.
9.6. In duly justified exceptional circumstances, S3 Studios may, at its own discretion, authorise a replacement class or session.
10. UNUSED CLASSES
10.1. Classes included in a monthly membership plan are intended to be used during the relevant billing period.
10.2. Where the Client is unable to attend a class during a particular week, they may, subject to availability and within the same monthly period, attend two classes during another week of that same month.
10.3. The option provided for in the previous clause does not allow classes to be carried forward to subsequent months or billing periods.
10.4. Attendance of additional classes shall always be subject to availability and compatibility with the selected membership plan.
11. PAYMENTS
11.1. The Client undertakes to pay the amounts corresponding to the selected membership plan within the established deadlines.
11.2. For membership plans involving recurring monthly payments, payments shall be made by bank direct debit using the payment method provided by the Client.
11.3. The Client must ensure that the payment details provided are correct and up to date.
11.4. In the event of a rejected or overdue payment, S3 Studios may request payment of the outstanding amount and temporarily suspend access to services associated with the membership.
11.5. The existence of outstanding amounts may result in termination of the agreement.
12. REGISTRATION FEE
12.1. Membership may be subject to payment of a registration fee.
12.2. The registration fee shall be the amount charged by S3 Studios on the date of registration.
12.3. S3 Studios may exempt the Client from payment of the registration fee as part of promotional campaigns.
13. PERSONAL ACCIDENT INSURANCE
13.1. S3 Studios provides its Clients with coverage under the personal accident insurance applicable to the activity, subject to the terms and conditions of the relevant insurance policy.
13.2. The insurance may be subject to payment of an annual fee by the Client, in accordance with the current price list. S3 Studios may exempt the Client from this payment where provided for under a promotional campaign.
13.3. Where a claim is made under the insurance policy, deductibles or other conditions provided for in the relevant policy may apply, and the Client shall be responsible for any amounts attributable to them under the terms of the policy.
13.4. Coverage, exclusions, insured amounts, deductibles and all other insurance conditions shall be those established in the relevant insurance policy and not in these Terms and Conditions.
14. CLIENT RIGHTS
Upon becoming a member of S3 Studios, the Client is entitled, in accordance with the selected membership plan, to:
a) Access the facilities during opening hours;
b) Participate in classes included in the selected membership plan, subject to booking and availability;
c) Use the areas and equipment made available to Clients;
d) Receive support and guidance from instructors during classes;
e) Receive clear information regarding the conditions of the selected membership plan;
f) Have access to information relating to the applicable insurance;
g) Exercise the rights provided for under applicable legislation, including those relating to data protection and consumer rights.
15. CLIENT OBLIGATIONS
The Client shall:
a) Make all required payments on time;
b) Comply with these Terms and Conditions and the Internal Rules;
c) Follow the instructions of instructors and staff;
d) Use the facilities and equipment correctly;
e) Comply with hygiene and safety rules;
f) Wear non-slip socks and use a towel during physical exercise, particularly during Pilates Reformer classes;
g) Clean the equipment used at the end of each class, in accordance with the instructor's instructions;
h) Make bookings and cancellations within the established deadlines;
i) Behave respectfully towards other Clients, instructors and staff;
j) Notify S3 Studios of any changes to their personal details;
k) Notify S3 Studios of any relevant changes in their health status or any injury or limitation that may compromise the safety of physical exercise;
l) Not allow third parties to use their account, membership or personal access credentials;
m) Pay for any additional services requested.
16. ACCESS TO THE APPLICATION AND IDENTIFICATION
16.1. Following activation of the membership, the Client shall be provided with access to the application used by S3 Studios to manage bookings and services.
16.2. Through the application, the Client may view schedules, make bookings, cancel classes and access information relating to their membership.
16.3. Access to the facilities and classes is personal and non-transferable. The Client may not provide their credentials to third parties or allow another person to use their membership.
16.4. Misuse of the application may result in suspension of access and, in the event of serious non-compliance, termination of the membership, without prejudice to any rights applicable by law.
17. OPENING HOURS AND OPERATION
17.1. S3 Studios' opening hours shall be determined by management and communicated through the usual channels.
17.2. S3 Studios may change class schedules, instructors or class organisation for operational, safety or functional reasons. Whenever possible, changes shall be communicated with reasonable notice.
17.3. S3 Studios may temporarily restrict the use of certain areas or equipment for maintenance, refurbishment, cleaning, training, events or other operational requirements. Where a restriction has a significant impact on the agreed conditions, appropriate measures shall be adopted in accordance with applicable legislation.
18. INSTRUCTORS
18.1. Classes shall be supervised by instructors with the training and qualifications required for the duties they perform.
18.2. Instructors shall act professionally, respectfully and courteously.
18.3. An instructor may adapt or stop a particular exercise where they consider this necessary for the Client's safety.
19. HEALTH AND SAFETY
19.1. Upon registration, the Client must complete the Fitness and Health Information Declaration provided by S3 Studios.
19.2. The Client declares that, to the best of their knowledge, they do not have any condition that contraindicates participation in physical activity.
19.3. The Client must report any relevant change in their health status, injury, surgery, pregnancy, postpartum condition or any other circumstance that may affect their ability to participate in classes.
19.4. Whenever there are doubts regarding the Client's fitness to participate, S3 Studios may recommend a medical assessment or medical advice before the Client continues exercising.
19.5. The Client must stop exercising and inform the instructor if they experience pain, dizziness, shortness of breath, discomfort or other relevant symptoms.
19.6. The Client acknowledges that physical exercise involves inherent risks, including the risk of injury.
19.7. Acknowledgement of these risks does not constitute an exclusion or limitation of S3 Studios' legal liability whenever the damage or injury is attributable to S3 Studios.
20. LIABILITY
20.1. S3 Studios shall be liable, in accordance with applicable legislation, for any damage legally attributable to it. Nothing in these Terms and Conditions excludes or limits any liability that cannot, by law, be excluded or limited.
20.2. S3 Studios shall not be liable for any financial or non-financial loss, or for physical injury, arising from the user's failure to comply with the studio rules or with instructions and guidance provided by instructors during activities.
20.3. The Client shall be responsible for any damage they cause to S3 Studios' facilities or equipment where such damage results from conduct legally attributable to the Client.
20.4. S3 Studios shall not be responsible for the loss, theft of or damage to personal belongings left on the premises.
21. RULES OF CONDUCT
21.1. S3 Studios aims to provide a professional, safe, welcoming and respectful environment.
21.2. The following behaviour is not permitted:
a) Aggressive or threatening behaviour;
b) Offensive or discriminatory behaviour;
c) Behaviour that repeatedly disrupts the normal operation of classes;
d) Behaviour that places other Clients or staff at risk;
e) Improper or intentionally damaging use of the facilities or equipment.
21.3. Serious or repeated failure to comply with these rules may result in suspension or termination of membership, in accordance with the law.
22. TERMINATION BY S3 STUDIOS
S3 Studios may terminate the agreement, subject to applicable legal requirements, particularly in the event of:
a) Serious or repeated breaches of safety, hygiene or conduct rules;
b) Behaviour that places other Clients or staff at risk;
c) Provision of false information for the purpose of obtaining undue benefits;
d) Fraudulent or improper use of the membership or application;
e) Serious failure to comply with payment obligations.
Where termination results from a breach attributable to the Client, no refund shall be due in respect of services already provided or periods already commenced, without prejudice to any rights legally available to the Client.
23. PERSONAL DATA PROTECTION
23.1. Personal data collected in connection with registration and use of the services shall be processed in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese legislation.
23.2. Personal data may be processed, in particular, for the following purposes:
a) Management of registration and the agreement;
b) Management of bookings and classes;
c) Processing of payments and invoicing;
d) Compliance with legal obligations;
e) Arrangement of personal accident insurance;
f) Safety and suitability for physical exercise;
g) Communications necessary for performance of the agreement;
h) Marketing, where an appropriate legal basis exists.
23.3. Health data constitutes a special category of personal data and shall only be processed where an appropriate legal basis exists and to the extent necessary for the identified purposes.
23.4. The Client may exercise their rights of access, rectification, erasure, restriction, portability and objection and, where applicable, withdraw their consent, through the contact details provided by S3 Studios.
23.5. For complete information regarding the processing of personal data, the Client should consult S3 Studios' Privacy Policy.
24. MARKETING COMMUNICATIONS
24.1. Marketing communications shall be carried out in accordance with applicable legislation.
24.2. Where marketing communications are based on consent, the Client may withdraw that consent at any time.
24.3. Refusal or withdrawal of consent for marketing purposes shall not affect access to the contracted services.
25. PHOTOGRAPHY AND USE OF IMAGE
25.1. S3 Studios may take photographs or make recordings on its premises for communication purposes.
25.2. The use of an identifiable image of the Client for promotional or marketing purposes shall depend on an appropriate legal basis and, where required, prior consent.
25.3. Consent to the use of the Client's image is separate from membership of the services and may be withdrawn in accordance with applicable legal requirements.
26. VIDEO SURVEILLANCE
26.1. For the safety of persons and property, the common areas of S3 Studios' premises, excluding changing rooms, may in the future be protected by a video surveillance system operating in strict compliance with personal data protection legislation.
27. SERVICES AND EQUIPMENT
27.1. S3 Studios may add, modify or discontinue certain services, equipment or features for operational or technical reasons or as part of the evolution of the studio concept.
27.2. Where a change results in a significant modification to the essential conditions of the agreement, the Client shall be informed and their legal rights shall be respected.
27.3. S3 Studios does not guarantee the permanent availability of a particular instructor, timetable or specific piece of equipment unless this constitutes an expressly agreed contractual condition.
28. TEMPORARY OR PERMANENT CLOSURE
28.1. In the event of temporary closure due to maintenance, refurbishment works, force majeure or an order from the authorities, S3 Studios shall seek to minimise the impact on Clients.
28.2. If, exceptionally, the studio has to close temporarily or permanently, Clients shall be provided with appropriate information and solutions regarding refunds or alternatives shall be sought where applicable.
29. INTERNAL RULES
29.1. The day-to-day operation of S3 Studios and the specific rules relating to the use of spaces and equipment are set out in the Internal Rules.
29.2. The Internal Rules shall be made available to the Client before or at the time of registration.
29.3. The Client agrees to comply with the Internal Rules.
29.4. S3 Studios may update the Internal Rules where necessary and shall communicate any relevant changes through the appropriate channels.
30. CHANGES TO THE TERMS AND CONDITIONS
30.1. S3 Studios may update these Terms and Conditions where there is a legitimate reason to do so, including legislative, regulatory or operational changes.
30.2. Changes that significantly affect the essential terms of the agreement shall be communicated to the Client with appropriate notice and in accordance with applicable legal requirements.
30.3. No amendment may adversely affect any mandatory statutory rights of the Client.
31. COMMUNICATIONS BETWEEN THE PARTIES
31.1. The Client must keep their contact details, including their email address and telephone number, up to date.
31.2. Communications relating to the agreement may be made by email, through the application, in writing or through other means made available by S3 Studios.
31.3. The Client must communicate any changes to their details as soon as possible.
32. ALTERNATIVE DISPUTE RESOLUTION
Consumer Clients may refer disputes to the competent Consumer Alternative Dispute Resolution entities in accordance with applicable legislation.
Information relating to the competent Alternative Dispute Resolution entity — Centro de Arbitragem de Conflitos de Consumo de Lisboa (Lisbon Consumer Conflict Arbitration Centre) — and its contact details is displayed at S3 Studios in accordance with applicable legal requirements.
33. APPLICABLE LAW AND JURISDICTION
33.1. This agreement shall be governed by Portuguese law.
33.2. In the event of a dispute, the parties shall first seek to reach an amicable solution.
33.3. Without prejudice to consumer rights and statutory rules governing territorial jurisdiction, the competent court shall be determined in accordance with Portuguese law.
34. SEVERABILITY
The invalidity, nullity or unenforceability of any provision of this agreement shall not, to the extent legally permitted, affect the validity of the remaining provisions.
35. DOCUMENTS FORMING PART OF THE MEMBERSHIP
Where applicable, the following documents form part of the contractual relationship:
Membership Terms and Conditions of Use;
Internal Rules;
Declaration of Acknowledgement of Risks and Fitness for Physical Activity;
Privacy and Personal Data Protection Policy.
37. CLIENT DECLARATION
The Client declares that:
They received or had access to these Terms and Conditions before becoming a member;
They had the opportunity to clarify any questions regarding the membership conditions;
They are aware of the price and payment conditions of the selected membership plan;
They are aware of the rules regarding class bookings and cancellations;
They are aware of the rules regarding unused classes;
They are aware of the conditions applicable to suspension and the possible loss of promotional conditions;
They received or had access to the Internal Rules;
They received or had access to the Privacy Policy;
They received or had access to the Declaration of Acknowledgement of Risks and Fitness for Physical Activity.
I declare that the information provided to S3 Studios is true and up to date, and I undertake to communicate any relevant changes.